Payments, security deposits & returns
A rental can involve a deposit, balance, security deposit and a refund on return. Lenvora distinguishes these operations and keeps their history, including any equipment damage or loss.
In the backoffice
Payments for an order
A deposit, balance and security deposit.
What you can do
Rental price and security deposit each have their own tracking.
On return, find the amounts received and incidents reported.
A history for every movement
Record a deposit, overall payment or security deposit movement. Specify receipt or refund, amount, date, payment method and note. Review operations to understand the record's balance.
- Multiple payments per order
- Receipts and refunds
- Movement date, method and note
Security deposit tracked separately
The security deposit stays separate from product prices. View the deposit requested, amounts received and refund operations. Before refunding, check equipment returns and any incidents.
- Dedicated security deposit operation
- History of amounts received and returned
- Separate view of rental charges and security deposit
Damage and loss in the order
Enter damaged or lost quantities on the affected items. They remain in the order for invoicing. For stock-managed rental equipment, incidents also adjust quantities according to product type.
- Damaged and lost quantities
- Catalogue damage or loss charges
- Include incidents in the invoice
Paid, invoiced: two useful pieces of information
Identify paid and unpaid orders in lists and on maps. View invoicing and its payments separately. An invoiced order retains links to its documents so you can find financial tracking in the right place.
- Payment filters
- Payment markers on maps
- Access to linked invoices and their payments
The workflow
From the first deposit to equipment return
Before the rental
Record the deposit and security deposit based on the amounts actually received.
During the rental process
Add further payments and check the rental balance.
On return
Record incidents, check the security deposit, then record the refund made.
Module scope
Features included
- Deposit and overall payment
- Partial payments and balance
- Separate security deposit
- Receipt and refund
- History with date, method and note
- Damaged or lost quantities
- Carry incidents and payments into the invoice
- Separate paid and invoiced statuses
This module tracks payments recorded in the backoffice. It is not an online bank payment gateway.
Points to clarify
Is the security deposit part of the rental price?
It is tracked separately. Security deposit movements and refunds remain identifiable. During invoicing, a security deposit is matched to incidents on its own order.
Does recording a refund send money back to the customer?
No. The software records the movement for tracking. You make the transfer or refund through your usual method, then record the operation actually carried out.
Connections to other modules
To find payments in the record's documents
Personalised demo
Let's clarify your payment tracking.
We walk through this module with your needs and questions.