SMS & notifications
Confirmations, reminders and customer replies accompany a rental. Lenvora brings together SMS tracking and offers email notifications for supported events.
In the backoffice
A conversation with a customer
An SMS template and conversation history.
What you can do
The right message, with the context of the order.
Prepare, review, send, then find the conversation.
Templates suited to the situation
Prepare an SMS from the customer, booking, order or planner. Available templates depend on that context; their variables use data from the record. The counter helps check length before sending.
- Templates by context
- Customer, product and date variables
- Content editable before sending
A conversation you can find again
Review sent messages and received replies before getting back in touch. Available statuses and errors help distinguish a message submitted to the service from one delivered to the recipient.
- History linked to the customer
- Receive replies
- Track sending statuses
Prepare follow-ups for next season
The reactivation campaign shows customers to contact again based on previous bookings. Review the context, planned follow-up date and history before composing the SMS.
- Previous booking accessible
- Follow-up date and days remaining
- Review conversations before sending
Inform the team about changes
Choose events and notification scope. Email alerts can group an order's changes, identify their author and link to the record. Reply templates also help prepare text from an order.
- Backoffice notifications
- Email preferences and scope
- Google, Microsoft 365 or SMTP depending on configuration
The workflow
From message template to conversation
Prepare
Choose the record and the appropriate message template.
Send
Check the recipient and SMS content.
Track
Find the reply and relevant events in the software.
Module scope
Features included
- SMS from records and planners
- Templates with variables and context
- History and received replies
- Sending statuses and errors
- Customer reactivation campaign
- Replies prepared from orders
- Change notifications with their author
- Email alert preferences and scope
SMS and email notifications depend on the plan, configured connections and permissions. The included volume covers new outgoing SMS messages.
Points to clarify
Do SMS replies use the sending quota?
The quota shown covers new outgoing messages. Received messages do not count as additional sends.
Can you choose which notifications to receive?
Yes. Notification preferences and permissions determine the events available to each account.
Connections to other modules
To find the full customer relationship
Personalised demo
Let's prepare your usual messages.
We walk through this module with your needs and questions.