Orders & bookings
A customer enquiry rarely involves just one product. With Lenvora, you bring the different rental lines together in one order and find useful information in one place, from the first exchange to payment.
In the backoffice
A complete order
Discover this Lenvora screen in a video.
What you can do
Everything that keeps an order moving.
Items change. The record preserves their context.
Multiple items, one shared record
Add several products to the same order. View quantities, options, dates and prices line by line, then the total. Add an item from the record or open a line to edit it.
- Customer and delivery address
- Optional order reference
- Net, VAT and gross breakdown
Pricing tailored to rentals
Apply a discount in euros or as a percentage. Choose whether extra days are charged and whether days and extras are multiplied by quantity. An unbilled day remains occupied in the schedule.
- Add-on or replacement options
- Services and extras
- Amount summary per item
Changes remain clear
A request changes? Edit items, move dates or handle a cancellation at line or order level. The history lets you find changes and their author; order forms retain their revisions.
- Partial or full cancellation
- Searchable and filterable history
- Access to linked documents and invoices
Instructions in the right place
Keep a customer note for future orders, an order note for the event and item-specific notes. Set delivery and collection groupings, then prepare a reply using templates.
- Customer, order and item notes
- Acceptance of terms recorded separately
- Logistics groupings for the order
The workflow
From enquiry to tracked order
Prepare
Choose the customer, dates and requested products.
Check
Check available quantities, options and amounts.
Track
Find the record in lists and calendars, then prepare the next step.
Module scope
Features included
- Order with multiple products and quantities
- Add and edit items
- Discounts in euros or percentages
- Rules for extra days and extras
- Partial or full cancellation
- Customer reference and acceptance of terms
- Notes, history and order form versions
- Links to payments and invoices
Points to clarify
Can an order be accessed from several views?
Yes. Lists, calendars and the customer record provide access to orders according to account permissions. Filters let you target the period, member and statuses you need.
Is paid status the same as invoiced status?
No. Lenvora distinguishes payment from invoicing. You can identify an invoiced order whose balance is still outstanding.
Connections to other modules
To check what you can promise the customer
Personalised demo
Let's walk through one of your orders.
We walk through this module with your needs and questions.