AI assistant
Requests arrive as emails or conversations. The assistant analyses the supplied text and prepares rental information to reduce retyping, while leaving you in control of the result.
In the backoffice
A request analysed by AI
Enlarge the screenshot to explore this Lenvora screen.
What you can do
A structured request, a decision that stays yours.
Review what was understood before creating the order.
Start from the actual conversation
Paste the email or relevant exchanges. The analysis prepares detected contact details, dates, products, quantities and delivery information. A request with several items remains one record to review.
- Email or conversation text
- Detected dates, locations and contact details
- Multiple products in one request
Match the request to the catalogue
Check the suggested customer and products against backoffice data. Correct a match or fill in missing information. Customer wording sometimes needs checking against your actual equipment.
- Existing customers and products
- Selections and quantities to review
- Missing information to complete
Check before adding
Review dates, options, prices and availability in the validation flow. The order is only added after your confirmation. You can then find its record in the management views.
- Summary before creation
- Data and availability checks
- Confirmation by your team
Preserve the meaning of information
Acceptance of terms is only suggested if the customer explicitly expressed it in the request. The source is based on identifiable elements of the conversation. You remain in control of these details before saving.
- Explicit acceptance of terms
- Request source when identifiable
- Review the assistant's suggestions
The workflow
Analyse, check, then create
Paste
Add the messages needed to understand the customer's request.
Review
Check the suggested customer, products, dates and amounts.
Confirm
Confirm the addition after checking, then find the created record.
Module scope
Features included
- Request text analysis
- Date and contact detail detection
- Catalogue matching
- Suggestions for multiple products
- Summary before adding
- Confirmation by your team
The assistant requires configuration and an active AI service. Activation and any costs are specified in the offer. Suggestions must be reviewed.
Points to clarify
Does the assistant save without confirmation?
No. The flow shown asks you to check suggestions and confirm the addition.
Can it get a date or product wrong?
Yes. A conversation may contain alternatives, old dates or ambiguous wording. Reviewing and checking availability remain necessary.
Connections to other modules
To explore the record after your confirmation
Personalised demo
Let's try one of your requests.
We walk through this module with your needs and questions.